Sage Avenue Co. is a trade name of The Beauty Way LLC, a Vermont limited liability company. Last updated: October 27, 2026.
Returns & Refunds
Every physical order placed with Sage Avenue Co. is packed by hand, and every digital file is built with care. If something arrives damaged, incorrect, or not as described, that gets made right — always, regardless of product type. This page explains exactly what can be returned, what can’t, and how long you have.
Outer Healing — Handcrafted Crystal Jewelry: 30-Day Returns
Wire-wrapped pieces may be returned within 30 days of delivery. To qualify, the piece must be:
- Unworn and undamaged, in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase (order number or receipt)
Refund method: your choice of a refund to the original payment method or store credit.
Return method: return by mail. Contact us first to open a return — instructions and the return address are issued by email. Do not ship anything back before receiving return authorization; unauthorized returns cannot be matched to your order.
Return shipping cost: the customer pays return postage on change-of-mind returns. Sage Avenue Co. pays return shipping when the item is damaged, defective, or incorrect. Original outbound shipping charges are non-refundable except where the error was ours.
Restocking fee: none.
Refund processing time: refunds are issued within 3–5 business days of the returned piece arriving and passing inspection.
Sage Exclusive — Custom & Personalized Work: Final Sale
Pieces wrapped or created to order for one person are final sale and cannot be returned, unless they arrive damaged or defective.
Embodied Healing — Salves, Oxymels & Botanical Products: Final Sale
Botanical preparations are non-returnable and non-refundable. Per Vermont Consumer Protection Rule CP 106, we cannot accept returns on perishable items, food, or items that by law cannot be resold due to health risks. Once a jar or bottle leaves our hands, its storage conditions cannot be verified, and no product that may have been opened or temperature-exposed will be resold to another person.
This exclusion does not apply to items that arrive damaged, leaking, incorrect, or past their best-by date. Those are replaced or refunded in full — see Damaged, Defective, or Incorrect Items below.
Salves, herbs, and botanical products are for external or educational use only, as specified on the label. They are not intended to diagnose, treat, cure, or prevent any disease. Review the full ingredient list on the product page before ordering, particularly if you have known allergies or are pregnant or nursing, and consult a healthcare professional before use.
Inner Healing — Digital Journals, Workbooks & Downloads: Final Sale
All sales of digital products — including printable journals, fillable PDF workbooks, downloadable guides, e-books, and virtual classes — are final sale. By completing your purchase you acknowledge that you receive immediate access to the digital content and therefore waive any right to a refund.
Delivery: there is no physical shipment and no shipping charge. Download links are issued immediately on the order confirmation page and by email, and remain available in your account. We are not responsible for delivery failures caused by an incorrect email address or spam filtering — contact us and we will resend.
Technical issues: if you cannot access or download your file, contact us within 14 days of purchase. We will provide a replacement file or an alternative access method so you receive the product you paid for.
Duplicate purchases: contact us within 14 days of an accidental duplicate purchase of the same digital product for manual review and refund of the duplicate charge.
License: purchase grants a single, non-transferable license for personal use. See our Terms of Service for full license terms.
Printed Journals Purchased Through Amazon
Paperback editions of our journals are printed and shipped by Amazon (Kindle Direct Publishing). Returns, refunds, and damaged or misprinted books are handled through Amazon under Amazon’s return policies. We still welcome feedback on your Amazon order — email us anytime.
Energy Support Sessions
Sessions may be rescheduled at no cost with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, and no-shows, are non-refundable. Once a session has been delivered it is non-refundable. Unused sessions may be transferred to another person or held as credit, valid for five years from the date of issuance.
Damaged, Defective, or Incorrect Items — All Categories
This applies to every product sold, including items marked final sale. If your order arrives damaged, broken, leaking, defective, or is not what you ordered, contact us within 14 days of delivery with:
- Your order number
- A short description of the issue
- Photographs of the item and the packaging
You will receive a replacement or a full refund — your choice, where a replacement is available. There is no return shipping cost to you, and in most cases the item will not need to be sent back. Please keep damaged goods and packaging until the claim is resolved.
Nothing in this policy limits any rights you hold under Vermont or federal consumer protection law.
Store Credit & Gift Cards
Store credit issued for returns or exchanges, and gift cards, are valid for not less than five years from the date of issuance, as required by 8 V.S.A. § 2702. The date of issuance and expiration date are stated on the credit or card itself.
Lost or Undelivered Orders
If tracking shows delivered but the package has not arrived, wait 48 hours (carriers occasionally scan early), check with neighbors and your building, then contact us. Packages confirmed lost in transit are replaced or refunded.
Order Changes and Cancellations
Orders may be changed or cancelled at no cost before they ship. Once a shipping label is created the order is in motion and the standard return process above applies. Most orders ship within 1–2 business days, so please reach out quickly.
How to Start a Return or Claim
Email hello@sageavenueco.com with your order number and, for damage claims, photographs. You will receive a response within 2 business days with return instructions and the return address.
Wishing you beautiful growth, never-ending deep love, and many dreams come true.
Sage Avenue Co. · The Beauty Way LLC · Springfield, Vermont